25: Invalid Host Mapping. Capital Processing Network offers discounted credit card processing and mer. (Credit card-issuing banks have their own unique code that starts with the first digit 3 for American Express, 4 for Visa, 5 for Mastercard, or 6 for Discover.) Do not try again - Applies to recurring authorizations only. Know the Most Common Reasons For Declines Just to sum up, the most common card decline codes are related to the following issues: Expired card or incorrect card number The card declined based on location There aren't sufficient funds on cards The card is over its limit The card is blocked by the bank's fraud system 511 When you have this issue, you'll get a short error message of one to three numbers (or letters, in some cases). It may also be declined if fraud alerts are triggered. Configure the correct host information or contact VHQ help desk team for further . Check to make sure there is a dial tone. Very often, there's an issue with the cardholder's account or the card itself. This article has been viewed 2729 times. DEBIT SALE (with Cash Back) REFUND 1 1 1 1 4 4 4 4 7 7 7 8 9 2 2 2 2 5 5 5 5 8 8 3 3 3 3 6 6 6 6 Touch Credit Touch Credit Touch Credit Touch Debit Touch Credit Sale Touch More Touch Credit Refund Touch Debit Sale Terminal communicates Press Clear to with . This is usually a message that the card has been suspended or reported stolen. 51. Connect the single-pole AC adapter plug to the power input at the right side of the terminal. They go the added mile to answer my concerns. Try to repair the connection: From the Sale screen, press * to open the Home screen. These are examples of what may have occurred: the account is over the credit limit try again in 72 hours. 19: Re-enter 24: Invalid expiration date. Find the power input on the right side of the terminal. Applies to recurring authorizations only. a contactless card; or 3) by inserting a "smart card" (one with an embedded chip) into the smart card reader located at the front of the terminal or PIN pad, a technology that adds an extra layer of security. Select Troubleshooting. POWER ON THE TERMINAL Plug the power cord into the power jack and plug the power adapter into a 120-volt electrical outlet or into a surge suppressor (recommended) after the power cord is connected to the power adapter. 260 If the terminal becomes unable to accurately read the card, the inability to discern this crucial data may cause errors. Decline. It comes with the speed and processing power of a high-end smartphone but in a cutting edge credit card machine. They do not have enough money in their account. 25: Invalid Host Mapping. 04 - Pick up card (no fraud) The issuing bank (Visa, Mastercard, etc.) Wait approximately 30 seconds. The PAX A920 is the most beautiful touch-screen credit card terminal on the market. If not, get in touch with your provider and have them identify the problem Ensure the phone line is not in use Errors That Require the Help Desk If you are trying to be accessible from the outside, it's best you subcribe to a DynDNS service as you have a non static IP, so you can always be reached even when your IP changed. Try rebooting your router and/or terminal. Same as the first two codes - ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined. Select CommServer. 26: Invalid vendor account: 27: Insufficient partner permissions: 28 They do not have enough money in their account. Disconnect the power cable to the terminal and router. ERROR-TERM. Decline. Wait approximately 30 seconds. The DO NOT HONOR or Invalid Service Code messages indicate that the customer card's issuing bank will not validate the transaction and provide an authorization code. The purpose may be to obtain goods without paying, or to obtain unauthorized funds from an account. Connect the power cord to the power supply via the three-prong end and receiver. Check credit card number and re-submit. Invalid account number. New Account Information - Applies to recurring authorizations only. And, of course, it will be declined if the card is expired. Check and re-submit. prevented the transaction. Alternatively, Sekure has a dedicated troubleshooting page for First Data credit card machines. TIP ADJUSTMENT 1 4 2 5 3 6 Touch Credit Touch Tips prevented the transaction. New Account Information - Applies to recurring authorizations only. Unplug the CAT 5 cables connecting the equipment. Have your customer call the number on the back of their card to increase their credit limit or obtain an updated payment method. Invalid account number. . Select Repair and wait for the repair diagnostic to finish. If you've been having ongoing problems and spending more time troubleshooting than swiping and tapping your customers' cards, consider upgrading your POS equipment today. 26 PM. Allow 60 seconds for the terminal application to reboot and establish a connection . The issuer has declined the Authorisation Request. Reason Code 05. As per the requirement proceed with the enabling of the parameter: TERMINAL->MANUAL_ENTRY_ENABLED. HOST ERROR: INVLD ACCT 1 - Typically indicates a bad card number, or could be from a Credit Card Setup issue in CPSQL. Call Toll Free: 1-866-987-0011 25,000 Businesses Trust Sekure "Sekure Merchants is simply a phenomenal company to work with. This means that the card holder's credit card company has blocked the transaction. There is a problem with their account. Declined by issuing bank. Contactless Card Reader Contactless reader antenna is around the display and PIN pad. Use the "Testing the Connection" instructions above to see if your credit card machine is working again. 14: Invalid Card Number: The card number entered is invalid: Double check the number, and try the transaction again with the correct number. This can happen whenever a transaction is stopped by the vendor, bank, or card issuer. 509. Do not honour. The customers credit card company is telling you not to honor the card. You are trying to process a tender type such as Discover Card, but you are not set up with your merchant bank to accept this card type. The suppliers have agreements with numerous charge card processors. Select Diag. First, ensure that the phone line is connected. Unplug the CAT 5 cables connecting the equipment. This error message is what's known as a credit decline code. Payment Depot: Easy Credit Card Processing & Merchant Solutions The card has expired. Retain the card and call the Authorisation Centre for further instructions. Applies to recurring authorizations only. Manual card entry is configurable (enable / disable). Troubleshooting a First Data FD100ti terminal for "No Line" and "No Host" errors. Here are the most common codes along with the response reason. 509. Essentially, it mans that the credit card being used for the transaction has been completely rejected by the issuing bank. In this case, don't retry the transaction and don't provide any goods or services to the cardholder. Fraudulent card: Info: Credit card fraud is a wide-ranging term for theft and fraud committed using or involving a payment card, such as a credit card or debit card, as a fraudulent source of funds in a transaction. Use a different. Disconnect the power cable to the terminal and router. Reconnect the cables and the power on the devices from the wall to the terminal. The customer is over their credit limit for the card. Filed Under: Credit Cards Magnetic Card Reader Find the card reader slot at the right side of terminal. If yes, press Enter > * > SoftPay-TSYS to open the Sale screen and try again to process the transaction. Decline. Posted - Fri, Jul 25, 2014 at 5:11 PM. PAX A920. Use this function to add the tip amount to a transaction that is in the current batch. Carefully type the credit card number again, making sure to include the first digit correctly. A card might be declined if the cardholder has insufficient credit remaining on their account. The code can explain what the actual issue is as long as you know what it means. Have the client call the 800 number on the back of the card and find out why. 24: Invalid expiry date. Have them call the 800 number on the back of the card to find out why. Credit Card Issuer Response Codes from Total Merchant Concepts Home Educational Resources This Page Credit Card Issuer Response Codes Credit Cards can be declined for numerous reasons. Once logged in you'll navigate to the Reporting tab to view recent transactions: You will then click on the transaction number on the left to view the transaction details page. Credit card decline codes are sent to merchants from credit card processors when a transaction is unable to be processed. These lights may be located where your Category 5 (Cat 5) Ethernet cable is connected to your terminal, or on the terminal's display screen. Host Configuration Error: Transaction has been declined because the configuration of the host is not valid. Figure 9 3. Payment Depot: Easy Credit Card Processing & Merchant Solutions The card must remain inserted throughout the entire transaction. Download a W-9 here. Same as the first two codes - ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined. The customers credit card company is telling you not to honor the card. Troubleshooting a First Data FD100ti terminal for "No Line" and "No Host" errors. text/html 12/1/2006 6:16:12 PM Kenny Wolf . The card has expired. Have them call the 800 number on the back of the card to find out why. This means that the credit card machine has tried all communication types available (wired internet, dial-up, wireless) and is unable to communicate with us. 511 However, you can set up your router to forward incoming requests on a certain port to your machine's local IP. A merchant money advance provider loans loan in exchange for future credit card invoices of business. The issuing bank has declined the transaction as the owner of the card reported it as lost or stolen. Find the card reader slot at the front of the FD130 and insert the card completely so the microprocessor chip is no longer visible and the front of the card is facing up. It's time to rethink credit card processing. Step 1: Apologize to the customer. 510. Find out why we have the best customer support ratings in the industry. INACTIVE: 30: The message contains invalid Data: ERROR-INVLD FORMAT: 31: The Card is not accepted by the Host/Interchange: ERROR - N S: 39: No credit Account attached to Card: NO CREDIT ACCOUNT: 41: Lost Card: DECLINED: 43: Stolen Card: DECLINED: 51: Not sufficient Funds in the Account: DECLINED: 52: The card is not linked to the . What to do when you get a decline code 12 Decline code situations are always annoying, but follow these steps to resolve them as quickly as possible. Validate the customer authenticity and refer the cardholder to the issuer. This company is amazing. N4. LOADING THE PAPER If it is, try unplugging the existing phone line and replacing it, or plug it into another jack. Even if you're pretty sure it's their fault, being cordial goes a long way to making this process less frustrating for both parties. Call Us At: (888) 249-9919 Contact Us Now Back To The Top Insufficient funds. Decline. If the card swipe fails, check the position of the magnetic stripe and slide the card again (Figure 12). Try rebooting your router and/or terminal. It may be declined if the card is reported as lost or stolen. Check credit card number and re-submit. Below are the most common ways to resolving your connectivity issues. 26: Invalid vendor account: 27: Insufficient partner permissions: 28 HOST ERROR: INVLD ACCT # Cause: HOST ERROR: INVLD ACCT 2 - Typically indicates a bad card number. 30009: EXCEPTION: This means your merchant account has been deactivated pending receipt of your W-9 document. The card has expired. Card Reading Errors When a credit-card terminal reads a credit card, it employs a pair of magnetic sensors to pick up and decode data stored in thousands of microscopic magnets in the card's stripe. . Solution: This error is being sent from the card processor. There are three steps to obtaining a merchant cash loan: Step1: Establishing an account with an authorized charge card processor. The first digit, which identifies the card's issuing bank, was incorrect. There is a problem with their account. Use this function to issue a credit to the cardholder's account for goods or services. Slide the card in either direction through the slot without stopping. Was the connection successfully repaired? 2. Press the "Cancel" button at the front of device (Figure 9) until the system is booted up. Need a new credit card processing solution? 04 - Pick up card (no fraud) The issuing bank (Visa, Mastercard, etc.) 510. Do not try again - Applies to recurring authorizations only. If you are trying to process a payment that comes back declined, you can log in to your CardPointe portal to find out what the specific error is. Using the contactless reader The card holder will tap his or her contactless card or device against the The card has expired.